Review every detail.
Use our materials gallery, fabric swatches, and pricing guide to confirm your exact specifications before checkout.
Returns & Exchanges
Understanding our return and damage policies.
Our boxes are custom-made to your specifications. Review these policies before placing your order to understand our approach to damaged items and returns.
What happens if your order arrives damaged.
Though it rarely happens, if the item you received is incorrect or defective, you will be entitled to either a refund or replacement of your order at no cost to you.
Please contact us via email at info@rospins.com to report a damaged product.
Understanding our return terms.
Due to the custom nature of our products, all orders are final. We ask that you review every detail before placing your order, including size, fabric, color, artwork, and shipping address.
If there are any concerns with your order once received (incorrect sizing, ribbon color, artwork issues, etc.), please contact Rospins at info@rospins.com as soon as possible. We can address any issues within seven days of receipt of your product.
Inspect your order.
Check that the size, fabric, color, and artwork match your order. Contact us immediately if anything is incorrect.
Report any issues.
We can address concerns about damaged items or production issues within seven days of receiving your order.
Our team is ready to help.
If you have any questions about our returns or damage policy, please reach out. We're happy to clarify before you place your order.