Need help? Start with the right channel.

Start with the finished item that must fit inside the box or folio, not the outside dimensions of the packaging. Use the size directory and product page size selector to match prints, mats, envelopes, documents, or invitation suites to a supported standard size.

Invitation box sizing is usually guided by the envelope or full suite that needs to sit inside the box. If you only need a flat presentation for paper pieces, compare the invitation folio options separately before choosing.

Check whether the product page offers a deeper build for the same standard size. When the stack is unusually thick, layered, tied, or packed with extra pieces, contact support before ordering so the fit can be checked.

Use the size guide for a broad overview, then open the specific product page to see which sizes are available for that product family. Product pages are the source of truth for what can be ordered directly.

Use the website for supported standard products: photo boxes, USB boxes, invitation boxes, folios, holders, swatches, and core accessories. If the product page lets you choose the size, material, color, personalization, and quantity you need, you can usually order it directly.

Request a custom quote when the size, structure, interior layout, material request, deadline, or artwork requirement is outside the public product page options. Custom Quote is also the better path when you need the team to review details before you commit.

Yes, when the holding size stays within the supported standard line. Choose the standard size first, then use the available depth options on the product page. If the holding size itself changes, send it through Custom Quote.

Know the item that needs to fit inside, the quantity, fabric or color direction, foil text or logo choice, and your deadline. If you are using a logo, prepare the cleanest vector file you have so artwork review does not slow the order down.

The listed price covers the selected standard product construction and the standard options shown on the product page. Eligible products also include one standard foil text or logo imprint unless the page states otherwise.

Quantity pricing is calculated on the product page. Select the product, size, material, personalization, and quantity to see the unit price before checkout. Discounts depend on the eligible configuration being ordered.

Different names, text, or logos are treated as separate personalized work. If the pieces do not share the same imprint setup, they may not qualify for the same-imprint bulk pricing shown for a single configuration.

Custom work can involve a different size, structure, depth, material, setup, review time, or production method. Public pricing is for supported standard configurations; quotes account for the details that fall outside that path.

Bank transfer is available for eligible orders. Please pay in the same currency shown at checkout; bank transfer instructions appear after checkout when this payment method is selected. If you want to pay in a different currency, contact support before sending payment so the amount can be confirmed.

Production starts after payment is received and the required logo, text, or order details are confirmed. Timing should be counted from that confirmation point, not just from the moment an order is submitted.

Most standard products take roughly 4-9 business days depending on the product family. Simpler items usually move faster, while double boxes, multi-compartment boxes, deeper builds, and reviewed artwork can take longer.

Missing artwork, unclear text, complex logo review, custom sizing, deeper construction, material questions, and unpaid orders can all delay production. The fastest orders have complete details confirmed early.

Yes. If the order depends on a fixed delivery date, contact support before checkout with the product, quantity, destination, artwork status, and deadline so the team can confirm whether the timeline is realistic.

For countries listed in the shipping guide, standard shipping is charged once per order. Orders under $200 use a flat $10 standard shipping fee, and orders of $200 or more qualify for free standard shipping.

DDP means Delivered Duty Paid. For covered routes, customs duties, import taxes, and related fees are prepaid before delivery so the package should not arrive with a separate customs bill for that shipment.

No. Production time and transit time are separate. The shipping estimates begin after the order is produced and handed to the carrier, so date-sensitive orders should account for both stages.

Yes. Gift Packaging — Ship to Client is available on eligible boxes and folios. We gift-wrap each selected item, include an optional message card with matching envelope when you provide a message, and leave printed invoices or price slips out of the package.

Contact support before checkout. Standard shipping rules only apply to the listed coverage countries; unsupported destinations, express delivery, and special delivery requests need a separate review.

Standard foil imprinting is included for one standard text imprint or most straightforward logo imprints on eligible products. Extra review may be needed for unusually detailed artwork, large imprint areas, or special production requirements.

Vector artwork is best. Send AI, EPS, PDF, or SVG files when possible. A high-resolution image can be reviewed, but clean vector artwork gives the production team the safest path to a sharp imprint.

Detailed logos may need review before production. Very fine lines, dense shapes, tiny lettering, or large imprint areas can affect how cleanly the design transfers to fabric, so the team may recommend adjustments before making the order.

Yes. Many customers use client names, dates, studio names, or short messages instead of a logo. Choose the text option on the product page when it is available and keep the wording concise for the cleanest result.

Most standard products use curated standard fabric and premium fabric options. Availability depends on the product, so choose the product and size first, then review the material and color choices shown on that page.

Order swatches when color accuracy matters, when you are deciding between close shades, or when the order is large enough that a physical reference would reduce risk. Swatches are the best way to judge texture and color in your own light.

Every screen displays color differently, and woven or textured materials change under different lighting. Use online colors for direction, then rely on swatches when the final shade needs to be precise.

Use your customer account for saved order details and shipment updates. Once an order ships, tracking is sent by email. If something looks unclear, contact support with your order number and account email.

Contact support as soon as possible with your order number, product, and the corrected file or text. Artwork changes are easiest before production begins; once production has started, changes may not be possible.

Include your order number, account email, product name, size, quantity, deadline, shipping country, and the exact question or file that needs review. That context helps the team answer without a long back-and-forth.

Use My Account for customer account access, order history, saved details, and address management. Contact Rospins support when the question is about product configuration, artwork, production, or shipping details.